1. Overview
Hill Technology provides custom software development and related professional services. Because our work is bespoke and labor-based, refunds are evaluated on a case-by-case basis according to the terms below and the applicable service agreement.
2. Service Eligibility
- Discovery & consulting fees: generally non-refundable once the engagement has begun, as time has already been allocated.
- Fixed-scope projects: if Hill Technology fails to deliver agreed milestones and the issue cannot be remedied, you may be eligible for a pro-rata refund for undelivered work.
- Hourly engagements: billed time that has already been performed and logged is non-refundable. Unused prepaid hours may be credited or refunded at our discretion.
- Retainers & subscriptions: may be cancelled for future billing periods. The current period is non-refundable once it has started, unless required by law.
- Third-party costs: fees paid to third-party platforms, vendors, or licenses on your behalf are non-refundable.
3. Non-Refundable Items
- Completed and accepted deliverables.
- Work performed at your written direction or approval.
- Delays caused by missing client feedback, content, or access.
- Custom assets, licenses, or hosting already procured for the project.
4. How to Request a Refund
To request a refund, email support@hilltechnolog.com within 14 days of the invoice or charge in question. Please include:
- The invoice number or order reference.
- The date and amount of the charge.
- A brief explanation of the issue.
We aim to acknowledge requests within 3 business days and resolve them within 14 business days. Approved refunds are returned to the original payment method.
5. Dispute Resolution
We prefer to resolve concerns directly and quickly. If a dispute cannot be resolved informally, the terms of the applicable service agreement and our Terms & Conditions will govern.
6. Changes
We may update this policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
7. Support Contact
- Email: support@hilltechnolog.com
- Phone: +1 (618) 350-0656
- Address: 111 Liberty Garden Lane, Fredericksburg, VA 22406, USA